Refund policy

Returns & Refund Policy

At Qavé, we take great pride in delivering freshly roasted coffee that meets the highest standards of quality and care. However, if there’s ever an issue with your order, we’re here to help make it right.

Returns

Due to the perishable nature of coffee, we’re unable to accept returns on opened products once they have been delivered.

If your order arrives damaged, incorrect, or you receive the wrong item, please contact us within 7 days of delivery at info@qave.com with your order number and a brief description of the issue.

We’ll review your case promptly and arrange a replacement or refund where applicable.

Refunds

If your refund is approved, it will be processed to your original payment method within 5–7 business days.
Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Order Cancellations

Orders can only be cancelled before they are processed or dispatched.
If you wish to cancel your order, please contact us as soon as possible at support@qave.co.uk. Once roasting or shipping has begun, cancellations may not be possible.

Non-Returnable Items

Opened or used coffee products
Gift cards or promotional items
Sale or discounted products (unless defective or damaged)

Contact Us

If you have any questions regarding our returns or refund process, feel free to reach out to our customer support team: info@qave.com.
We aim to ensure every Qavé experience leaves you satisfied — from your first sip to your last.